1 Introduction
Myjudi88 ("we", "Platform" or "myjudi88.com") takes the privacy of every member's and user's personal data seriously. This Privacy Policy is provided to explain clearly and transparently how we collect, store, use and protect your personal information when you use the myjudi88 service.
This document applies to all users of the myjudi88 platform, including those browsing the website without registering, registered members, and those using the myjudi88 mobile app for iOS and Android. By using our platform in any capacity, you agree to the practices described in this Privacy Policy.
This Privacy Policy should be read together with Terms and Conditions myjudi88 which forms part of the overall agreement between you and our platform.
2 Personal Data We Collect
Myjudi88 only collects the personal data genuinely required to provide our services safely and efficiently. We do not collect excessive or irrelevant information beyond what is needed to operate the platform.
Data You Provide Directly
- Registration information: Full name, email address, phone number, date of birth and the password you choose during registration.
- Identity verification documents (KYC): Identity card, passport, driving licence or other valid identity document for age verification and identity verification purposes.
- Financial information: Bank account or e-wallet details for processing deposits and withdrawals. We do not store full credit card numbers — this information is securely processed by certified third-party payment processors.
- Support communications: Any enquiries, complaints or correspondence you submit to the myjudi88 customer support team.
Automatically Collected Data
- Technical data: IP address, browser type, operating system, and device used.
- Usage data: Pages visited, games played, session duration and navigation patterns within the platform.
- Transaction data: Records of deposits, withdrawals, wagering and wins in your account.
- Cookie data: Information collected through cookies and similar tracking technologies to enhance user experience.
| Data Type | Primary Purpose | Legal Basis |
|---|---|---|
| Identity Information | Account verification, fraud prevention, KYC | Legal obligation, contract |
| Contact Information | Platform communications, security notifications | Legitimate interest, contract |
| Financial Data | Payment processing, anti-money laundering | Legal obligation, contract |
| Technical Data | Platform security, fraud detection | Legitimate interest |
| Usage Data | Service improvement, marketing (with consent) | Consent, legitimate interests |
3 How We Use Your Data
Myjudi88 uses the personal data collected solely for lawful and transparent purposes. We do not use your data in ways you would not expect or that are not stated in this policy.
- Account management: Creating and maintaining your account, verifying your identity and ensuring login security.
- Transaction processing: Processing deposits, withdrawals, wagering and win payouts securely and accurately.
- Legal compliance: Meeting KYC (Know Your Customer), AML (Anti-Money Laundering) and other statutory reporting obligations.
- Platform security: Identifying and preventing fraud, hacking, bonus abuse and suspicious activity.
- Customer support: Responding to inquiries and resolving issues you report to our team.
- Service improvement: Analysing usage patterns to improve user experience and develop new features.
- Marketing communications: Sending information about promotions, bonuses and the latest offers — only if you have given consent to receive them.
Data Minimisation Principle: myjudi88 only processes your data to the extent necessary for the stated purposes. We do not analyse your data to make automated decisions that could affect your rights without human oversight.
4 Third-Party Data Sharing
Myjudi88 does not sell, rent or transfer your personal data to third parties for marketing purposes. However, there are certain situations where we need to share your data with selected parties to support platform operations:
- Payment processors: Certified and trusted payment service providers that process your deposits and withdrawals. They are bound by strict confidentiality agreements and may only use your data for payment processing purposes.
- Game software providers: Software companies that provide games on our platform may receive the minimum technical data necessary to run the games properly.
- Relevant authorities: myjudi88 will disclose personal data if required by a court order, regulatory authority directive or other legal obligation. We will notify you of such disclosure unless prohibited by law.
- IT service providers: Companies that provide the hosting, cybersecurity and technical infrastructure services we use to operate this platform.
Contractual Protection: All third parties we work with are bound by strict confidentiality and data protection agreements. We only partner with organisations that can demonstrate a level of data protection equal to or exceeding our own standards.
5 Data Security Measures
Myjudi88 continuously invests in the latest security infrastructure to protect your personal data from unauthorised access, loss, alteration or disclosure.
- 256-bit SSL encryption for all data transmitted between you and our platform.
- Strict role-based access controls — only authorised staff may access member personal data, and only for required purposes.
- Two-factor authentication (2FA) is available for stronger account login protection.
- Round-the-clock 24/7 security monitoring by our cybersecurity team.
- Regular security testing and audits by independent third parties to identify and address vulnerabilities.
- A comprehensive incident response plan in the event of any data breach.
Shared Responsibility: While we take all reasonable steps to protect your data, account security also depends on your own actions. Make sure you use a strong password, do not share your login credentials, and enable two-factor authentication for maximum protection.
6 Data Retention Period
Myjudi88 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law — whichever is longer. The following is a general guide to retention periods:
- Active account data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
- Financial transaction records: Retained for a minimum of 7 years in accordance with Anti-Money Laundering Act requirements and accounting standards.
- Customer support communication logs: Retained for 3 years from the date of last communication.
- Technical data and security logs: Retained for 1 to 2 years depending on the type of data.
When data is no longer needed and there is no legal obligation to retain it, myjudi88 will securely delete or anonymise it using industry-recognised methods.
7 Cookies and Tracking Technologies
Myjudi88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and help us understand how our platform is used.
Types of Cookies We Use
- Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance cookies: Collecting information on how you use the platform to help us improve our services.
- Functional cookies: Remembering your preferences such as language and display settings for a more personalised experience.
- Analytics cookies: Helps us understand traffic and user behaviour in aggregate (without identifying individuals) for platform improvements.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and your gaming experience at myjudi88.
8 Your Rights as a Data Owner
Under Malaysia's Personal Data Protection Act 2010 and the privacy principles we uphold, you have the following rights regarding your personal data at myjudi88:
Right of Access
You have the right to request a copy of the personal data we hold about you and information on how it is used.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
In certain situations, you have the right to request that we delete your personal data, subject to legal obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing any reason.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format and transfer it to another provider if desired.
Right to Restriction of Processing
In certain circumstances, you have the right to request that we restrict the processing of your data while an issue is being resolved.
To exercise any of the above rights, please contact the myjudi88 customer support team via live chat on the platform or by email. We will endeavour to process your request within 30 days of receipt.
9 Children's Data
Myjudi88 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we determine that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe your child has registered on myjudi88, please contact our support team immediately.
10 Privacy Policy Amendments
Myjudi88 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or improvements in how we protect your data.
Any material changes will be communicated to members via in-platform notifications or email at least 14 days before taking effect. We encourage you to review this Privacy Policy periodically to stay informed of our latest practices.
Continued use of the myjudi88 platform after amendments take effect constitutes your acceptance of the latest version of the Privacy Policy. If you do not agree with the amendments, you have the right to close your account before the effective date of the changes.
11 Contact Us About Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Privacy Email: [email protected]
Live Chat: Available 24/7 on the myjudi88 platform
Response Time: We are committed to responding to privacy inquiries within 5 business days of receipt.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority in Malaysia. Further information on how to file a complaint is available on the official MCMC website.